Privacy Policy

Effective October 19, 2026

Smithers Animal Hospital ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit www.smithersanimalhospital.com (the "Site") or contact us, how we use it, and the choices you have. By using the Site, you agree to the practices described here.

Information We Collect

Information you give us

When you fill out a form, request an appointment, call, text, or email us, you may share information such as:

• Your name, email address, and phone number
• Your pet's name, species, breed, and details about their health or care
• Any other information you choose to include in your message

Information collected automatically

Like most websites, the Site automatically collects certain technical information when you visit, including your IP address, browser and device type, pages viewed, time spent on pages, the website that referred you, and general location (such as city). We collect this through cookies, pixels, and similar technologies, as described below.

How We Use Your Information

We use the information we collect to:

• Respond to your questions and inquiries
• Contact you about our services, schedule appointments, and follow up as a prospective or current client
• Provide our services and support
• Understand how visitors use the Site so we can improve it
• Measure and improve our marketing and advertising efforts
• Keep the Site secure and comply with legal obligations

Analytics, Cookies, and Marketing

We use analytics and marketing tools, which may include services such as Google Analytics and advertising platforms like Google and Meta (Facebook and Instagram), to understand how visitors find and use the Site and to measure the effectiveness of our marketing. These tools may place cookies or similar technologies on your device and may be used to show you relevant ads on other websites and social media.

You can control cookies through your browser settings, including blocking or deleting them. You can also opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on, and learn more about interest-based advertising choices at optout.aboutads.info. Blocking cookies may affect how some parts of the Site work.

We Never Sell Your Personal Information

We do not sell, rent, trade, or otherwise distribute your personal information to anyone for their own marketing or any other purpose. We share information only with service providers who help us operate the Site and our business (for example, website hosting, form handling, scheduling, email, and analytics providers). They may use it only to perform services for us. We may also disclose information if required by law or to protect our rights or the safety of others.

Third-Party Links and Services

The Site may link to or embed third-party services, such as online scheduling, forms, and social media pages. Those services have their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies.

How Long We Keep Information

We keep personal information only as long as needed for the purposes described in this policy, such as responding to your inquiry, providing services, and meeting legal or business record-keeping requirements.

How We Protect Your Information

We use reasonable administrative and technical measures to protect your information. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Your Choices

• You can ask us to access, correct, or delete the personal information you've shared with us.
• You can ask us to stop contacting you at any time by replying to our message or contacting us using the details below.
• You can manage cookies and ad preferences as described above.

Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date above.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us: